Our company is customer-oriented, attaches great importance to the buying experience of buyers, and builds mutual trust with buyers to develop long-term and stable cooperative relations.
Pre-sales service: fully understand and analyze the specific needs of customers
1: Understand the status and trends of the customer's industry, and analyze the customer's macro needs
2: Understand the needs of customers at different levels: image, scale, capital, information, technology, management, products.
3: Understand the possible needs of customers for specific products (high, medium, and low-end), possible competitors, products that may be required (our own products or related products), and possible problems (technical problems, price problems, supply problems, funding issues, etc.)
In-sale service: Initially enter the procurement, normal production and delivery procedures.
1: From the first order, to ensure the integrity of the order confirmation to delivery process, and timely feedback production, shipment, delivery and other information to customers
2: Provide various certifications, manuals, quality inspection sheets, and reminders that customers need
After-sales service: solve the problems encountered after delivery
1: Provide technical support for customers' products and reply to any product problems in a timely manner to ensure that customers can help solve problems as soon as possible
2: Strengthen communication with customers, discover and jointly create new demands and growth points with customers through information exchange, and strive to establish long-term and stable cooperative relations